Case Study: National Insurance, Banking & Investment Service Provider achieves cohesive recognition strategy and 284,141 employee recognition moments with Inspirus

Detailed policy documents helped define recognition strategy

National Insurance, Banking & Investment Service Provider, which offers insurance, investing and banking services to U.S. military members, needed a cohesive recognition strategy across 36,000+ employees and 105 programs. They engaged Inspirus to help define governance and standardize recognition across day-to-day, informal and formal initiatives.

Inspirus produced an enterprise recognition guide (clarifying discretionary vs. non-discretionary activities and compliance) and an admin playbook to standardize program structure and processes, and helped define a roadmap for current and future initiatives. With Inspirus’s policy documents in place, the organization recorded 86,694 day-to-day recognition moments, 190,129 informal recognition moments, 7,318 recognition nominations across 19 formal programs, 9,325 service milestone awards in 2020, and reached 89% of employees saying it’s a great place to work.