Case Study: University Hospitals achieves 246% increase in e‑cards and major platform engagement gains with Inspirus

Continuous program adjustment supports evolving needs

University Hospitals, a national healthcare leader with 28,000 physicians and employees and several recent acquisitions, faced fragmented recognition programs and needed a holistic reevaluation to better meet the organization’s diverse needs and goals. They engaged Inspirus to centralize recognition efforts, streamline administration, and drive higher program participation.

Inspirus measured key metrics and implemented a unified strategy, launching the enterprise-wide "My UH Appreciates" campaign, centralizing programs, simplifying administration, and conducting regular reviews. The re-launched program delivered measurable gains—25% more desktop logins month-over-month, 146% more mobile logins, and 246% more e‑cards sent—and Inspirus and University Hospitals added heat-map dashboards, video recognition and authority delegation functionality.

University Hospitals