Case Study: Major U.S. Airline Company achieves 95% opt-in and equitable, centralized recognition with Inspirus

Centralized program management improves participation and accountability

Major U.S. Airline Company, the world's largest low‑cost carrier, needed one platform to unify its many recognition and incentive programs into a common currency and consistent framework to ensure equity, accountability, and participation tracking. The airline engaged Inspirus to provide a customized recognition and rewards platform tailored to those requirements.

Inspirus centralized the airline’s recognition and incentive programs into a points‑based platform with a rewards mall offering guest passes, gift cards, merchandise, and event tickets, giving teammates flexible redemption options. By housing all activity in the Inspirus platform, the airline ensured reward equity and accountability for over 46,000 teammates and achieved a 95% opt‑in rate.