Case Study: Teradata achieves global service parts visibility and control with Inspirage

Teradata - Customer Case Study

Teradata, a global analytics and software company, needed to bring its service parts planning, execution, logistics, and inventory processes in-house after relying on legacy NCR systems. The company also faced challenges with batch-based updates, reconciliation workload, inconsistent part valuation, and limited visibility across service parts, field service, and global warehouse operations. Inspirage supported Teradata with Oracle Planning, Logistics, and Service solutions.

Inspirage designed and implemented an integrated service parts platform with real-time ERP integration, transfer pricing logic, EDI-enabled collaboration, and connections to Teradata’s field service and monitoring systems. The result was lower workload and IT costs, improved inventory control and valuation by part condition, faster field response times, better global visibility, reduced inventory and reserves, and stronger financial control and audit compliance.

Teradata

Todd Bollenbacher

VP, Global Service Logistics