Case Study: Family Service Association of San Antonio achieves greater donor ROI with Insperity

Insperity Helps Nonprofit Maximize Their Donors’ ROI

Family Service Association of San Antonio, the city’s oldest human service agency serving children, seniors and families across 11 counties, struggled to stabilize growth while operating on a nonprofit budget: 86% of families served live on under $15,000 a year, donors expect dollars spent on programs (not administrative costs), and rising workers’ compensation and health insurance rates strained their resources. Leadership needed affordable benefits and HR infrastructure that would protect donor ROI while building a sustainable organization.

Insperity provided a responsive team of HR strategists and a broad array of services—better workers’ compensation rates, more affordable health insurance, risk management, staff development, hiring and performance guidance, and online tools—helping the agency reduce benefit costs, professionalize HR practices, and plan strategically for succession. The result was a more stable, efficient organization that preserved donor dollars for programs, improved supervisor capacity, and enabled long-term infrastructure planning that Nancy Hard credits with essential value to the agency.

Family Service Association of San Antonio

Nancy Hard

President and CEO