Case Study: Universal Sompo General Insurance streamlines motor underwriting with Inspektlabs AI vehicle inspection

Universal Sompo General Insurance cuts underwriting turnaround time by 90% with Inspektlabs

Universal Sompo General Insurance, a provider of property, casualty, and specialty insurance, faced a slow and inefficient manual underwriting process for motor insurance renewals. Their team spent 7-8 hours or even days collecting photos, compiling data, and making manual decisions, which created bottlenecks and was unsustainable for scaling operations. To solve this challenge, they partnered with vendor Inspektlabs to implement its AI-powered vehicle inspection solution.

Inspektlabs automated and standardized the inspection workflow, enabling real-time media capture and eliminating back-and-forth coordination. This implementation significantly reduced the time for underwriting-related inspections and approvals. The results included a 90% reduction in turnaround time and the processing of over 100,000 inspections, positioning Universal Sompo as the first insurer in India to automate motorbike inspections with AI.

Universal Sompo General Insurance