Case Study: Royal Papworth Hospital NHS Foundation Trust achieves accurate elective care management with Insource Patient Pathway Plus

Royal Papworth Hospital NHS Foundation Trust cuts PTL discrepancies from 2,000 to 100-150 with Insource

Royal Papworth Hospital NHS Foundation Trust faced significant challenges in managing its elective care waiting lists. Data quality issues between its electronic patient record system and its reporting database required extensive manual correction, taking the central team approximately two and a half days per week and resulting in outdated and unreliable reports. The Trust needed an automated and auditable solution to shift data ownership to operational staff and sought the help of vendor Insource and its Patient Pathway Plus (PP+) platform.

By implementing Insource's PP+ solution, the Trust automated data collection, validation, and reporting. This provided a single, trusted source of truth for patient pathways and enabled daily access for operational teams. The results were substantial: data discrepancies were reduced from 2,000 to between 100-150, and staff engagement with data quality greatly improved, providing the foundation for the Trust to become a more data-driven organization.

Royal Papworth Hospital Nhs Foundation Trust