Case Study: ABS Autoherstel improves customer service with Insocial

The power of complaints How ABS continues to improve its services

ABS Autoherstel, one of the largest automotive damage repair chains in the Netherlands, works with 79 affiliated businesses, each run by its own entrepreneur. That made it difficult to keep track of customer feedback across all locations and stay on top of every complaint and review.

Insocial provided software for surveys, customer feedback analysis, and online review collection and publishing. With Insocial, each branch can see its own customer scores while the Service Center in Bodegraven can monitor overall performance, helping ABS Autoherstel respond faster, compare branches and employees, and continuously improve its service.

ABS Autoherstel