Case Study: Arcura improves site transparency and speeds handover with Insite

Arcura - Customer Case Study

Arcura, a long-established family business supplying windows and doors to the construction industry, needed a way to improve transparency and proactively manage project timelines and site issues for their clients. They turned to the vendor Insite and its platform, InsiteTeams, to help them document activity and maintain their high standards of service from initial survey through to project handover.

By implementing Insite, Arcura gained a powerful tool for recording a clear and concise timeline of site events, delays, and issues. This provided them with the evidence needed to resolve disputes, avoid unnecessary callout charges, and achieve handover much sooner. The solution from Insite enabled a new level of openness with their clients through regular reporting, demonstrating their proactiveness and ultimately saving them significant time and money throughout the installation process.

Arcura

Shaun Ridewood

Operations & Aftersales Manager