Case Study: N.P. Trucks achieves efficient workload distribution with insightsoftware's Jet Reports

Service Manager Takes Control of Workload Distribution with Automated Reporting

N.P. Trucks, a family-owned transportation company that sells, rents, and services trucks and material-handling equipment across Denmark, needed better visibility into key performance indicators and a way to distribute work more efficiently for 40+ service technicians without incurring high development costs. Service Manager Joern Kjaer required easy daily status reports to see which jobs were progressing, postponed, or urgent. Their software partner recommended insightsoftware’s Jet Reports as a low-cost, user-friendly solution for Microsoft Dynamics NAV.

By implementing Jet Reports from insightsoftware, Joern and his team now build real-time reports directly in Excel, access a pre-defined set of reports with a single click, and run complex reports via a partner consultant in less than two hours instead of relying on NAV development. The solution improved workload distribution, enabled systematic follow-up, allowed measurement of individual efficiency and contribution margin per technician, and delivered faster, more cost-effective reporting for the service department.

N.P. Trucks

Joern Kjaer

Service Manager