Case Study: MicroChannel achieves 50%+ IT support reduction and 60% faster reporting with insightsoftware's Atlas

Leading Business Software & Technology Provider Leverages Atlas to Free Up its IT Department

MicroChannel, a technology company running Dynamics AX, faced extensive reporting challenges: rekeying data from Dynamics into spreadsheets, manual multi-step processes, lack of real-time access and data accuracy, difficulty combining GL and non‑GL sources, and heavy reliance on IT and Management Reporter. To address these issues they adopted insightsoftware’s Atlas.

By implementing insightsoftware’s Atlas as a replacement for Management Reporter and using its query functionality for Project, Sales, Payables/Receivables and Cost reports—while supplementing with Power BI, Qlik Sense and other BI tools—MicroChannel made reports immediately available with improved precision. The change freed up more than 50% of IT support and trimmed over 60% from their prior reporting process, delivering faster, more accurate reporting.

MicroChannel