Case Study: Hants & Berks 4x4 Response streamlines emergency volunteer management with insightsoftware Logi Symphony

Hants & Berks 4x4 Response Optimizes Emergency Volunteer Service 36X

Hants & Berks 4x4 Response, a volunteer emergency rescue service in Southern England, needed to replace a manual, Excel-based process that was slow, difficult to scale, and limited by single-user access in Microsoft Access. As volunteer numbers grew, the team struggled to manage scheduling, transport details, and data from multiple sources. They turned to insightsoftware and its Logi Symphony product to modernize their rescue operations.

With insightsoftware’s Logi Symphony, Hants & Berks 4x4 Response built a flexible dashboard-driven application that connected SQL Server and external data sources, automated scheduling and messaging, and improved reporting for volunteers, cases, weather, road closures, and compliance data. The result was a dramatic efficiency gain: daily coordination time dropped from about 3 hours to 5 minutes, saving over 1,000 hours per year, and the team was able to launch a COVID-19 dashboard in just two weeks.

Hants & Berks 4x4 Response

Axel Seedig

Chief Team Controller