Case Study: Emplifi achieves deeper customer experience insights with insightsoftware's Logi Symphony

Emplifi Uses Self-Service and Customizable Analytics for Deeper Customer Experience Insights

Emplifi, a unified customer experience (CX) platform provider, needed to replace an aging homegrown analytics solution in its VoC (Voice of the Customer) product. The legacy system lacked customization and self-service, could not meet growing customer demands for deeper access to survey data, and created too many custom report requests for IT. Emplifi chose insightsoftware’s Logi Symphony to deliver embedded analytics.

With insightsoftware’s Logi Symphony, Emplifi embedded customizable dashboards and self-service reporting directly into the emplifi VoC application, integrating securely with its existing environment. The new solution improved the customer experience, reduced IT overhead, modernized analytics, and made the platform more competitive. Emplifi reported 25% customer adoption growth within the first 30 days, along with a 5% increase in user retention, bringing overall retention to 95%.

Emplifi

Julien Baron

Software Development Lead