Case Study: Citycounty Insurance Services achieves self-service claims analytics and faster reporting with insightsoftware (Logi Info)

Citycounty Insurance Services leverages Logi Symphony to empower all of its users, regardless of their roles or skills, to analyze claims data and gain insights

Citycounty Insurance Services, a governmental insurer serving Oregon city and county members, faced a cumbersome reporting environment where Crystal Reports and Excel couldn’t provide flexible, automated, and easy-to-use access to claims, underwriting, and benefits data for users with varying technical skill. To modernize reporting and enable both push-based and self-service analysis, CIS selected insightsoftware’s Logi Info (Logi Analytics) to replace their legacy tools.

insightsoftware implemented Logi Info across internal and external applications so trustees, claims adjusters, analysts, and non-technical members can run automated monthly and quarterly reports, perform ad hoc analysis, and interact with dashboards without heavy training. The Logi solution eliminated many one-off reports, saved staff time by removing manual report monitoring, enabled a cost-effective benefits data warehouse alternative, and improved adoption by embedding analytics seamlessly into CIS workflows. insightsoftware’s Logi is now being expanded within CIS for self-service reporting and broader dashboarding.

Citycounty Insurance Services

Trent McGath

Risk Information Manager