Case Study: Symbox achieves 50% lower operating costs and 25% higher average order value with insightsoftware (Logi Analytics)

Beating the Big Players with Embedded Analytics

Symbox, a technology company providing a Digital Business Platform, was overwhelmed by ad hoc reporting requests that consumed professional service time and left customers without real-time insights. Facing a build-versus-buy decision, Symbox chose insightsoftware’s Logi Analytics to add embedded, self-service analytics to their product and go to market quickly without diverting core development resources.

insightsoftware implemented Logi Analytics inside Symbox’s application to deliver real-time, self-service reporting and dashboards, cutting custom report demand and freeing the product team to focus on core features. The solution saved Symbox roughly 50% in operating costs versus building in-house, increased average order value by 25%, helped a major client improve onboarding performance by 97% (to an average of 24 days), and contributed to a measurable uptick in new deals and competitive wins.

Symbox

Paul Gibbons

Head of Product Management