Case Study: Community Care of North Carolina achieves streamlined relationship management and real-time quality reporting with Insightly

Insightly makes it easier for Community Care of North Carolina to manage relationships and report on quality outcomes

Community Care of North Carolina (CCNC) is a statewide health‑and‑wellness network supporting a patient‑centered medical home model across 1,800 practices and more than 1.7 million enrollees. Preparing for North Carolina’s transition to Medicaid Managed Care, CCNC needed a secure, cloud‑based CRM to centralize relationship and outcome data, manage multiple contracts and rates, and replace fragmented spreadsheets and inboxes.

Insightly provided a highly customizable CRM with interactive list views, business‑intelligence dashboards, mobile access, Office 365 integration, and an open API, creating a single source of truth. The platform cut time spent on spreadsheets, improved follow‑up and field access, achieved 86% daily user adoption, and enabled real‑time reporting of contracts and quality outcomes so staff can focus more on supporting providers and meeting payer deliverables.

Community Care of North Carolina

Misty Davidson

Clinical Database Administrator