Case Study: Airbnb Handsfree achieves scalable, five-star property management with Insightly

Australian firm delivers a Hands Free approach to property management

Airbnb Handsfree is a Melbourne-based full-service property management firm that handles guest communication, maintenance, housekeeping, key exchanges, marketing and staging. As demand grew, their legacy CRM made it hard to track conversations, files and sales pipelines, forcing the team to juggle multiple systems and hindering responsiveness.

By adopting Insightly with workflow automation and integrations for Gmail, Slack, Dropbox and PandaDoc, Airbnb Handsfree centralized pipelines, custom fields and post-sale tracking into a single system. The result: faster, more consistent operations, a true 360-degree view of each property and client, freed-up sales capacity, and a more scalable business model that improves customer satisfaction.

Airbnb Handsfree

Ben Korman

Director