Case Study: Lean Solutions Group strengthens client relationships with Insightful

Strengthening Client Relationships with Insightful

Lean Solutions Group, a global BPO with 10,000+ employees across seven offices, needed a better way to support clients that wanted visibility into remote employee productivity. After trying in-house and other time-tracking tools, the company found they were too difficult to use and didn’t deliver the customer service needed for effective rollout. Lean Solutions Group turned to Insightful’s employee monitoring and time-tracking software to meet client expectations.

With Insightful, Lean Solutions Group implemented activity tracking, a clear dashboard overview, and hands-on customer support to make monitoring easier and more transparent for clients. The solution helped the company bridge the gap between clients and remote teams, support productivity management, and strengthen relationships with customers. Adoption grew to around 200 internal employees and eight or nine loyal customers, with Lean Solutions Group saying Insightful improved transparency and helped clients identify productivity lulls and assign work more effectively.

Lean Solutions Group

Willmar Marin

Chief Strategy Officer