Case Study: Pexly Achieves Greater Transparency and Productivity with Insightful

How Pexly Better Manages Global Teams with Insightful

Pexly, a global BPO and customer service outsourcing company, needed a more sophisticated way to manage a growing hybrid workforce across multiple regions. Before using Insightful’s employee monitoring and time tracking software, the team relied on spreadsheets, a CRM tool, and manual check-ins, which made it difficult to understand agent productivity, workloads, and downtime.

Insightful gave Pexly real-time visibility through screenshots, productivity tracking, and dashboard insights, helping team leads monitor activity, identify overwork or idle time, and support agents more effectively. With Insightful, Pexly improved transparency and productivity, uncovered opportunities to reassign work and reward top performers, and saw agents better manage their own performance.

Pexly

Michel Mertens

Managing Director