Case Study: SupportZebra achieves proactive productivity management with Insightful

How Insightful Enables a More Proactive Approach to Productivity

SupportZebra, a global BPO company with 700+ employees, needed a better way to manage productivity as it shifted from an all on-site model to remote work and then a hybrid environment. Before adopting Insightful, the team had used another time tracking and employee monitoring tool but found it missing key features and lacking the visibility managers needed across locations.

Insightful implemented its employee monitoring platform, including a real-time dashboard, custom reports, and client login features. With Insightful, SupportZebra gained real-time visibility into team activity, improved transparency for employees and clients, and became more proactive in addressing productivity issues before they grew. While the case study does not provide hard metrics, SupportZebra says Insightful helps them manage productivity in real time and better unify hybrid teams.

SupportZebra

Nathan Yap

Chief Executive Officer