Case Study: Alia Services builds trust and boosts productivity with Insightful

How Insightful Boosts Trust and Strengthens Relationships

Alia Services, a global BPO company with 200+ employees working fully remote across nine countries, needed a better way to manage performance, improve trust, and accurately track productivity and billable hours. Before switching to Insightful’s employee monitoring software, they were using multiple tools but still lacked the precise data needed to support remote work, coaching, and client reporting.

With Insightful, Alia Services implemented idle vs. active time tracking, activity logs, and productivity monitoring to measure work more accurately and protect privacy. The results included nearly $12,000 in monthly savings from reducing unproductive hours, clearer expectations for employees, stronger trust with staff and clients, and better coaching insights backed by objective data.

Alia Services

Herber Perez

IT Manager