Case Study: Housing Authority of Bergen County achieves reassuring proof of work and improved remote productivity with Insightful

Gaining Reassuring Proof of Work in Any Situation

Housing Authority of Bergen County (HABC), a 70‑employee public housing agency in New Jersey, needed to rapidly shift to remote work due to the COVID‑19 lockdown and struggled with accountability, timesheets and proving productivity to its board. HABC already used a payroll clock‑in system but required greater visibility, so they selected Insightful’s Employee Monitoring solution to provide real‑time oversight and aggregated activity data.

Insightful was rolled out with leadership framing it as a tool for proof of work rather than minute‑by‑minute surveillance, and features like Real‑Time Insights, Activities Tracking, automated weekly/monthly reports, time tracking and optional screenshots gave managers indisputable daily activity data. Managers reported a tangible productivity bump after implementation, improved ability to drill into individual performance over time, and greater confidence resolving public complaints and validating remote work—benefits HABC plans to keep using from the office or remotely.

Housing Authority of Bergen County

Joe D’Angelo

Information Systems Specialist