Case Study: Strategic Business Alliance achieves granular, real-time productivity visibility and improved billing accuracy with Insightful

Gaining a Granular View Into Productivity From Anywhere

Strategic Business Alliance, a 50+ employee BPO with teams in Australia and India, faced a new challenge when COVID-era remote work exposed the limits of their manual time-and-attendance system. Needing more than end-of-month logs, they engaged Insightful’s TIME TRACKING solution to combine accurate time capture with productivity data so managers could understand day-to-day activities, work status, and billing-related time use.

Insightful deployed its time tracking and productivity-tracking tools with real-time behavioral insights, capturing time by client, project, and task and revealing which websites and tools staff actually used. The Insightful rollout was seamless, gave managers granular visibility into productivity, improved billing accuracy and resource forecasting, helped streamline workflows to boost efficiency and ROI, and informed changes to cybersecurity and tooling decisions.

Strategic Business Alliance

Partha Nag

Executive Director