Case Study: Major Credit Card Company achieves rapid root cause analysis with InsightFinder

Major Credit Card Company - Customer Case Study

Major Credit Card Company experienced a severe Friday-afternoon slowdown in its mobile payment service, with DB2 cluster nodes showing high disk usage and no clear cause from initial triage. The team had to coordinate multiple bridge calls across networking, DBA, storage, and infrastructure to understand whether the issue was a normal workload surge or something abnormal.

InsightFinder used Metric File Replay and Log File Replay to ingest metric and log data from the production DB2 clusters and GPFS system, then automatically identified anomalous disk usage and new log patterns pointing to large data movement operations. InsightFinder’s causal analysis revealed the root cause as a mistimed DB2 maintenance query, helping the customer see that the performance issue could have been resolved much faster and avoiding hours of outage, financial loss, and brand damage.