Case Study: Marblehead Municipal Light Department eliminates paper and streamlines field operations with SOSMobile by InsightAtlast

SOSMobile’s Role in Helping One Small Town Electric Company Eliminate Paper

Marblehead Municipal Light Department, a small municipal electric utility in Marblehead, Massachusetts, was dealing with growing piles of paper from job briefing reports, work orders, trouble reports, inventory sheets, work requests, and Dig Safe notifications. To reduce paperwork and improve field operations, the department turned to InsightAtlast, LLC and its SOSMobile platform, including SOSRemote, SOSDispatch, SOSMobile Server, and Email Monitor.

InsightAtlast, LLC configured the hosted SOSMobile solution for MMLD’s processes on Android tablets, enabling electronic job briefings, digital work orders, real-time inventory tracking, field time entry, and automated Dig Safe order creation. The result was faster work order processing, better tracking and compliance, more accurate labor and material data, and elimination of paper handling, with the added benefit of strong support and improved efficiency across the utility’s operations.

Marblehead Municipal Light Department

Andy Hadden

Former General Manager