Case Study: Town of Morrisville modernizes communications with Insight and 8x8

Town of Morrisville - Customer Case Study

The Town of Morrisville, a local government agency in North Carolina, needed to replace an aging, overly complicated phone system that was causing outages and frustration for both staff and residents. The town partnered with Insight to find a simpler, cloud-based communications solution that could better support its growing technology goals, including a more resident-friendly experience.

Insight recommended the 8x8 eXperience Communications Platform, paired with Microsoft Teams Voice, and Morrisville went live in less than a month. The transition was described as one of the smoothest in the IT team’s experience, with less downtime than expected, greater communication flexibility and mobility, and increased use of the self-service IVR system by residents to get information faster.

Town of Morrisville

Rick Ralph

Chief Information Officer