Case Study: Leading Hotel Chain improves guest experience with Insight global device management

Leading Hotel Chain Adopts Global Device Management Model to Improve Guest Experience

Leading Hotel Chain, a global hospitality company, needed a way to maintain consistently high service levels across a fragmented, multi-OEM device environment spanning regions with different SLAs and KPIs. The customer partnered with Insight for global device management, managed services, and professional services to support its device lifecycle and back-end operational technology needs.

Insight implemented a unified device management model that covered procurement, provisioning, deployment, refresh, break-fix, lab services, OEM warranty support, and 24/7 maintenance across regions. The result was a more consistent guest and user experience, fast issue resolution, little to no downtime, and a trusted partnership supporting more than 240,000 devices in North America alone.