Case Study: Leading Auto Insurance Company accelerates claims transformation with Insight

Insurance Company Drives Agile Culture for Next-Gen Claims

Leading Auto Insurance Company, a major U.S. auto insurer founded in 1937 with more than 20 million policies in force, needed to accelerate its digital transformation and replace decades-old, high-risk claims systems used by over 20,000 claims reps. To support this enterprise initiative, the company turned to Insight for agility coaching, Scrum coaching, and consulting services to help its in-house teams build a custom internal claims application and adopt a faster, more scalable delivery model.

Insight provided dedicated Agile and Scrum experts, along with UX support, across Immerse, Enable, and Evolve phases to guide the client through user story mapping, forecasting, and agility health checks. The engagement helped the insurer deliver the enterprise program on time and within budget, enable digital payments, and achieve $74 million in accuracy benefits and $49 million in efficiency benefits, while accelerating value delivery by 26% over baseline and delivering end-user value 58% faster than previous comparable projects.