Case Study: Evangelical Lutheran Church in America improves user experience with Insight

ELCA Set Out to Create an Excellent User Experience

The Evangelical Lutheran Church in America (ELCA) worked with Insight’s BlueMetal division to redesign its public website and improve the user experience for more than 4 million members across 10,000 congregations. ELCA needed to replace multiple legacy search tools and a costly Google appliance with a simpler, more intuitive way to search across structured and unstructured content, databases, affiliated sites, and multimedia.

Insight implemented a SharePoint-based federated search solution with responsive design, auto-completion, metadata support, CRM and Google Maps integration, and unified search across content, people, places, and media. The new experience streamlined content access, improved search relevance and administration efficiency, and created a common interface that enhanced interactions with members and prospective members.

Evangelical Lutheran Church in America

Jonathan Beyer

Chief Information Officer