Case Study: a professional services provider achieves 80% CRM adoption with InsideBoard

Transformation of the customer relationship management of a professional services provider

InsideBoard helped a professional services providing company overcome its challenge of increasing and sustaining adoption of a new CRM system across its 1,000-employee team.

The InsideBoard solution used continuous gamification, challenges, and KPI monitoring to drive engagement. The results included an 80% overall adoption rate, a 95% improvement in license usage, and 110% growth in its database of key decision-makers.