Case Study: Leading Network Service Provider achieves 400% more transactions with InsideBoard

Leading Network Service Provider - Customer Case Study

Leading Network Service Provider partnered with InsideBoard to support the adoption of a dematerialization tool across a network of independent brands. The main challenge was to accelerate and secure communication between customers and service providers while driving tool adoption.

InsideBoard implemented a playful, innovative 360° communication campaign focused on the project’s vision and goals, complemented by shared usage and performance KPIs and targeted change-communication messaging. The initiative delivered a +400% increase in transactions from September 2015 to September 2016, doubled the time the operator could spend with customers, and cut training costs by 3x.