Case Study: Radius achieves higher agent adoption and streamlined operations with Inside Real Estate's BoldTrail

How the real estate industry’s most cuttingedge software helps their customers

Radius, a tech-forward real estate brokerage that supports more than 200 individual businesses, faced a common industry problem: agents were juggling fragmented, a la carte tech stacks and CRMs that lacked functionality or usability. Kristi Wiles, Manager of Agent Success at Radius, needed a centralized, scalable platform to simplify workflows and drive real adoption—so Radius partnered with Inside Real Estate and adopted its BoldTrail platform.

Inside Real Estate implemented BoldTrail as a single tech ecosystem—covering front office, transaction and listing management, tailored marketing, onboarding support and new AI tools—to streamline agent workflows and boost adoption. The results at Radius exceeded benchmarks: a 42% opt-in rate versus BoldTrail’s 30% target and 16% active engagement versus a 10% goal, plus faster onboarding, stronger support response and noticeably higher agent usage.

Radius

Kristi Wiles

REALTOR ®, Director of Marketing