Case Study: U.S. Based Dental Insurance Provider achieves greater transparency and agility with InRule

U.S. Based Dental Insurance Provider Saves Time, Gains Greater Transparency and Agility with InRule®

A U.S.-based dental insurance provider serving more than 1.8 million subscribers needed a better way to manage its external broker quoting process. Its existing tool relied on hard-coded logic in a 4,000-line PHP file, making annual plan and rate updates slow and difficult, and the company wanted to build quoting functionality within its existing Salesforce environment without constantly involving IT.

The provider selected InRule, deploying the InRule business rules management system (BRMS) to power complex rating and decision logic while integrating with Salesforce. With InRule’s irAuthor and irVerify tools, the team gained clearer visibility into calculations and stronger testing capabilities, reducing turnaround times from 16–20 hours to 15–30 minutes for factor changes, from 16–20 hours to 1–2 hours for algorithm changes, and from 38–45 hours to 1–3 hours for rating new plans.