Case Study: Surgical Implant Device Provider cuts costs and boosts volume with InRule

Surgical Implant Device Provider Cuts Costs, Increases Business Volume With Inrule®

Surgical Implant Device Provider, a U.S. healthcare company that connects doctors, hospitals, surgery centers, device manufacturers, and insurers, was struggling with manual fax-based referrals, siloed data, and a highly complex pricing and contract environment. As volume grew, the company needed a faster, more accurate way to manage referrals, purchase orders, claims, and compliance across more than 2,500 facilities and 17,000 products. It turned to InRule’s business rules management capabilities as part of a broader Microsoft Dynamics-based solution.

Working with InRule and its implementation partners, the company automated referral validation and contract-driven business logic, helping ensure the right rules were applied to each case and reducing errors. The new system streamlined workflows between Microsoft Dynamics CRM and GP, improved reporting and customer visibility, and accelerated development of custom processes. As a result, the company increased business volume by more than 150%, grew operations staffing by less than 50%, cut unit processing costs by 30%, and built a separate firewalled application in just 15 days.