Case Study: Selecta achieves faster deliveries and better customer experience with InRule process automation

Selecta cuts machine delivery lead times from 1.5 months to 2 weeks with InRule

Selecta, a Nordic leader in coffee and vending machine services, faced challenges with its aging business systems, which resulted in long machine delivery times, missed deliveries, and poor customer service visibility. To address these issues and improve its customer-centric operations, Selecta partnered with vendor InRule to implement its business process management (BPM) platform and low-code application development tools.

InRule's solution involved mapping the complex machine order process and building new IT support to automate workflows and link separate silo systems. The implementation led to significant measurable results, including a reduction in lead times from 1.5 months to 2 weeks and an improvement in delivery precision from 63% to 99%. The solution also freed up thousands of hours in administrative work, provided a better customer experience, and quality-assured operations for Selecta.

Selecta