Case Study: Embrace Pet Insurance reduces claim adjudication time and saves $6,000 per month with InRule

Embrace Pet Insurance saves $6,000 per month with InRule

Embrace Pet Insurance, a provider of accident and illness coverage for pets, faced a challenge with its highly manual claims process. The company previously relied on error-prone Excel spreadsheets to calculate prior paid claims, which consumed significant time from experienced staff and offered no reporting capabilities. To address this, they implemented a rules engine from vendor InRule.

The InRule solution was integrated into their Microsoft Dynamics CRM to automate claims calculations and data storage. This reduced the time to adjudicate a claim from over five minutes to less than one minute. The automation saved Embrace approximately $1.50 per claim, resulting in monthly savings of around $6,000. The vendor InRule also provided error checking and created a new reporting mechanism for data that was previously unavailable.

Embrace Pet Insurance