Case Study: Embrace Pet Insurance reduces claim processing time by 80% with InRule

Embrace Pet Insurance Saves $6,000 per Month and Reduces Time Required to Process a Claim by 80% with InRule and Microsoft Dynamics CRM

Embrace Pet Insurance, a U.S.-based provider of accident and illness coverage for dogs and cats, was using Excel to run prior-paid calculations for claims processing. This manual approach in Microsoft Dynamics CRM was time-consuming, error-prone, and required experienced staff for non-value-added work. Embrace worked with InRule to modernize its claims management and quote processes.

InRule implemented a rules-based solution integrated with Microsoft Dynamics CRM to calculate prior paid claims, invoice totals, and other claim validations directly in CRM. The result was an 80% reduction in claim processing time—from over 5 minutes to under 1 minute—along with about $6,000 in monthly savings, improved data quality, and better reporting and error checking for adjusters.

Embrace Pet Insurance

Melissa Ing

Business Process Manager