Case Study: TOPS Products achieves centralized, high-performance product information management with inRiver

TOPS Products - Customer Case Study

TOPS Products, a division of LSC Communications that manages more than 10,000 SKUs, struggled with product data chaos and poor Magento database performance after multiple brand acquisitions. Performance issues, timeouts, limited import/export access, and spreadsheet-driven workflows made it difficult for product managers to update and share accurate product information across channels, so TOPS sought a dedicated PIM and selected Inriver.

Inriver delivered a web-based PIM that centralized all product data, supported unlimited users, automated workflows, and allowed taxonomy cleanup and controlled imports. The result was elimination of database timeouts and performance problems (even with large image uploads), faster catalog proofing and marketing updates, easier exports to customers, and freed-up staff time for strategic work — all while managing the company’s 10,000+ SKUs more efficiently with Inriver.

TOPS Products

Julie Schmit

eCommerce Marketing Analyst