Case Study: Carhartt accelerates time to market and cuts chargeback fees with Inriver

Leading apparel and workwear brand Carhartt needed a new way of working that streamlined their operations and workflows

Carhartt, the global apparel brand, was struggling with fragmented product data spread across spreadsheets and shared drives, inconsistent data governance, and costly chargebacks caused by inaccurate customer/product information. To solve these challenges, Carhartt turned to Inriver and its PIM platform to unify product data management across its omnichannel, multi-market operations.

Inriver implemented a centralized product information management solution with a custom data model, standardized workflows, and integrations to ERP, PLM, and e-commerce systems. As a result, Carhartt established a single source of truth, improved data accuracy and governance, and cut publishing time by 50%, helping speed time to market and reduce chargeback fees.

Carhartt

Melissa Dyke

Product Data Information Data Steward