Case Study: Office Depot achieves streamlined omnichannel product management and faster time-to-market with inriver

How Office Depot uses inriver PIM to streamline workflows for creating and maintaining more than 15,000 SKUs throughout their omnichannel operations

Office Depot, a leading omni‑channel provider of business services, supplies and technology solutions, struggled with fragmented product information across an inflexible ERP, spreadsheets and image repositories, which made updates slow and synchronization across catalogs, sales teams, website and stores difficult. To address this, Office Depot implemented inriver PIM to centralize and better structure product data.

Using inriver (in production since 2007 and fully integrated into its e‑commerce sites in 2008), Office Depot now manages more than 15,000 SKUs from a single source, enabling one‑time product creation and immediate omnichannel updates. inriver automated the product‑information flow from ERP to website, cut administrative workload so employees can focus on sales, simplified catalog maintenance, and reduced resource requirements—becoming an operational linchpin for faster time‑to‑market and higher data quality.

Office Depot

Bjorn Wiman

E-Commerce Manager