Case Study: Hendi cuts catalog prep time with Inriver PIM

Hendi unites 7 teams and targets 50% faster catalog prep with Inriver

Hendi, a Dutch producer and supplier of catering equipment, faced significant challenges managing its large catalog of over 14,000 SKUs across more than 20 markets. Product data ownership was fragmented across seven siloed departments, leading to a slow, manual process reliant on email and spreadsheets that caused bottlenecks and quality issues. The company turned to vendor Inriver for a solution using its PIM platform.

Inriver, with implementation partner XSARUS, designed a Visual Workflow that connected all seven cross-functional teams into a single, end-to-end enrichment process. This solution provided real-time visibility, integrated AI-assisted content generation via Inspire, and introduced structured governance. The results included improved collaboration, data quality, and process transparency. Hendi is now aiming for a 50% reduction in catalog preparation time as the program matures.

Hendi