Case Study: Public Hotel achieves improved guest experience and $1,700 in recovered revenue with Inquisium

Public Hotel Collecting Post-Stay Feedback to Improve the Guest Experience

Public Hotel struggled to get actionable post-stay feedback using a basic survey tool bundled with its email software—reporting and analysis were limited, staff found reports hard to navigate, and feedback was reviewed only sporadically, letting valuable guest insights slip through the cracks.

By switching to Inquisium’s feedback platform, Public gained centralized dashboards and real-time email alerts that let directors quickly prioritize and respond to guest comments. The hotel increased response rates and problem resolution, instituted staff trainings on issue handling, made operational changes based on feedback (for example, separate shampoo and conditioner), and recovered revenue—generating $1,700 in one month by reaching out to dissatisfied guests and convincing them to return.

Public Hotel

Brian Greer

Director of the front office, Public