Case Study: Les Spécialistes de l'électroménager improves customer experience with InputKit

The Spécialistes de l’électroménager Improve Their Practices

Les Spécialistes de l'électroménager, a household appliance sales and delivery company with 80 employees and 8 branches in Quebec, wanted better control over the customer experience after delivery. Before InputKit, they relied on customers to call when something went wrong and were aware of less than 10% of dissatisfied customers.

InputKit connected to their route management system and sent SMS satisfaction surveys 15 minutes after delivery, giving the team a way to identify and contact unhappy customers within about 30 minutes. With InputKit, Les Spécialistes de l'électroménager detected 2-3x more unhappy customers, increased NPS by 3 points, generated 3x more Google reviews, and reported at least 10x minimum return on investment.

Les Spécialistes de l'électroménager

Robert Dubé

General Manage