Case Study: Ekinox increases online reviews and patient satisfaction with InputKit

Ekinox Clinic Increases Online Reviews with InputKit

Ekinox is a clinic in Vaudreuil-Dorion with 47 employees offering occupational therapy, massage therapy, osteopathy, physiotherapy, and psychology. The clinic wanted a better way to monitor patient satisfaction and improve its online visibility, and it turned to InputKit for support.

With InputKit’s fast, user-friendly satisfaction surveys and review invitation process, Ekinox was able to track patient feedback more effectively and encourage positive online reviews. The clinic reported a 100% satisfaction rate since implementation, an NPS of 88, a 66% monthly response rate, and 8.7 times more Google reviews per month, along with a 60% increase in online reviews over the last few months.

Ekinox

Maxime Besner

Physiotherapist and President of the Ekinox clinic