Case Study: Déménagement Sam Denis improves customer experience and boosts Google reviews with InputKit

Déménagement Sam Denis optimizes its customer experience with InputKit

Déménagement Sam Denis, a residential and commercial moving company with 25 employees and one branch in Magog and Quebec, wanted a simpler way to follow up with customers after moves, collect more Google reviews, and avoid spending up to an hour a day calling clients who were hard to reach. The company also needed a better way to track customer satisfaction and employee performance.

Using InputKit, Déménagement Sam Denis automated a satisfaction follow-up by SMS 24 hours after each move, connected to the movers’ iCloud calendars, and alerted management when unhappy customers were detected. With InputKit, the company increased Google reviews from about 3 to 10 per month, achieved a 62% text response rate, and improved its NPS by 3 points, while also gaining clearer employee evaluation and a better return on investment.

Déménagement Sam Denis

Samuel Denis

President