Case Study: Béton Surface boosts revenue and Google reviews with InputKit

Béton Surface increases its revenues with InputKit

Béton Surface, a floor coverings company with 16 employees and 18 branches across 12 regions, wanted a better way to manage customer surveys and feedback. Before InputKit, the team used SurveyMonkey and had to manually create surveys, extract responses, and transfer the data into their system, which was time-consuming and frustrating.

InputKit automated survey delivery for Béton Surface, saving about 5 hours of management and monitoring time per month and helping the company collect 10.3 times more Google reviews per month. The solution also contributed to a 71% response rate, better SEO, improved service quality, and an estimated 10x ROI, which the customer said translated into about $30,000 in added revenue per year.

Béton Surface

Joëlle Archambault

Director of Brands and Processes at Béton Surface