Case Study: Lastminute.com improves employee wellbeing and connection with Inpulse Employee Engagement Software

lastminute.com - Customer Case Study

lastminute.com, a leading online travel and leisure retailer, faced significant challenges during the COVID-19 pandemic. The upheaval in the travel sector created widespread uncertainty and fear over job security among its workforce. To navigate this turbulent period, the company needed to understand employee sentiment and improve connectedness. They turned to Inpulse and its employee engagement software to listen to and act upon the employee voice.

In partnership with Inpulse, lastminute.com launched surveys to uncover the organization's emotional climate. The insights gained led to initiatives like a weekly CEO Q&A for all employees and wellbeing campaigns such as online yoga groups. As a result, Inpulse helped the company achieve a 21% decrease in negative employee emotions over the next year. Feelings of anxiety and stress also saw dramatic reductions of 46% and 23% respectively, demonstrating the measurable impact of their people-oriented approach.

Lastminute.com

Stuart Bagnell

Chief of Culture