Case Study: an insurance company boosts employee engagement with Inpulse

How taking action has increased engagement within an insurance company

An insurance company operating across four countries partnered with the vendor Inpulse in 2018. The challenge was a disengaged workforce, with only 37% of employees feeling positive about the organization and many reporting high levels of anxiety and disconnection. The company needed to understand how its people were feeling in order to make evidence-based improvements to the employee experience.

The solution from Inpulse involved implementing their easy-to-use platform to run bi-annual employee surveys. This provided actionable data, such as highlighting a critical issue with workload where only 25% of employees felt positive. By listening and acting on this feedback, the company hired contract staff to ease the burden. As a result of working with Inpulse, positive feelings about workload increased by 48% and overall employee engagement improved by 13%, with 70% of people now feeling totally positive about working there.