Case Study: a public transport company maintains high engagement with Inpulse

How a rail group maintained high engagement during widespread uncertainty and disruption

A public transport company operating across the UK, comprised of several operating companies, faced significant challenges in maintaining employee engagement. External factors like rail strikes, the cost-of-living crisis, and industry reform created widespread uncertainty, financial stress, and low morale. These issues, combined with a high proportion of offline workers, made it difficult to sustain participation in surveys and keep their workforce engaged. The company partnered with Inpulse to find a new approach to understanding and improving the employee experience.

The solution from Inpulse focused on helping managers use the survey platform to concentrate on their local sphere of influence, taking actionable steps based on employee feedback. Features like action planning functionality were introduced to support managers with a framework for accountability. Various initiatives, including email reminders and site visits, were used to boost survey participation. As a result, the transport group maintained and often improved its engagement scores during a tumultuous period, including a 36% increase for one OpCo over five years and a 3% uplift in the average survey response rate to 61%.