Case Study: Hilton Foods achieves 91% employee survey response rates with Inpulse

Hilton Foods - Customer Case Study

Hilton Foods, an international food packaging specialist, partnered with the vendor Inpulse to improve employee engagement. Their challenge was to foster a more inclusive culture by empowering all employees, especially a majority offline and dispersed production workforce, to provide feedback. The company had an internal survey response rate target of 75% but sought to increase participation further to ensure every voice was heard.

Inpulse's solution involved implementing new methods to reach offline workers, including providing time to complete the survey on the production floor, offering a company app option, and promoting the survey in team meetings. As a result, Hilton Foods achieved a remarkable group response rate of 91% in their most recent survey, surpassing their internal target. This 14-point increase demonstrated a greater appetite among production colleagues to have their voices heard and contribute to decisions.

Hilton Foods

Jackie Lanham

Chief People & Culture Officer